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Privacy Policy

Last updated: January 2026

Introduction

Twela Technology Consultancy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

  • Name and contact information (email, phone number)
  • Company information
  • Project requirements and technical needs
  • Resume/CV and portfolio information (for engineers)
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device information

How We Use Your Information

We use the information we collect to:

  • Provide and improve our services
  • Process applications and inquiries
  • Match engineers with client projects
  • Communicate with you about our services
  • Send you updates and marketing communications (with your consent)
  • Comply with legal obligations
  • Protect our rights and prevent fraud

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • With Your Consent: When you explicitly consent to sharing
  • Service Providers: With third-party service providers who assist us in operating our business
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your information
  • Objection to processing
  • Data portability
  • Withdrawal of consent

To exercise these rights, please contact us at privacy@twelalabs.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website. For more information, please see our Cookie Policy.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: privacy@twelalabs.com
  • Website: Contact Form

TWELA

Engineering Excellence from Nairobi to France

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